Accounts and sign-in
I did not receive the sign-up verification code
I did not receive the sign-up verification code
First check your spam folder, then confirm you entered the correct email address. If it is still missing, wait a few minutes and try again. If the failure persists, contact support to confirm the platform’s email service is working.
Forgot password and lost email access
Forgot password and lost email access
Contact us for manual assistance. To avoid this situation, we recommend binding a third-party account in advance as a backup sign-in method.
Third-party OAuth sign-in created a different account
Third-party OAuth sign-in created a different account
If you already registered with an email, third-party sign-in creates a new account by default. Sign in to the original email account first, then go to Personal settings and bind the third-party account. After that, either method signs you into the same account.
Tokens and API calls
Can I recover a lost token key?
Can I recover a lost token key?
No. If lost, go to Token management, delete the token, create a new one, and update your application configuration.
Call returns 401 / invalid api key
Call returns 401 / invalid api key
Common causes: the token was copied incompletely, deleted, expired, ran out of quota, or triggered an IP allowlist or model restriction. Go to Token management and check the token status and restrictions.
Model returns 404 / not found
Model returns 404 / not found
The model ID is misspelled, or the model is not allowed in your group or token. Search for the model on the Model marketplace to confirm the ID, or adjust the token’s model restrictions.
429 Too Many Requests happens frequently
429 Too Many Requests happens frequently
The platform enforces concurrency and rate limits per user and per token. Reduce concurrency, or add exponential backoff on the client side. If you need a higher limit, contact us.
Streaming output is not working
Streaming output is not working
Confirm that
stream=True is set (Python) or the SSE headers are present (curl), and that your client supports chunked reading. Some models do not support streaming. See the Model marketplace for per-model details.Billing and top-up
Payment succeeded but the balance did not update
Payment succeeded but the balance did not update
Check the order status on the Wallet page. If the order shows success but the balance did not increase, take a screenshot of the successful payment and contact us.
Redemption code shows as invalid
Redemption code shows as invalid
Confirm the code has no extra spaces, has not expired, and was not used by another account. Each code is single-use and cannot be redeemed twice.
Why did the same prompt cost more this time?
Why did the same prompt cost more this time?
Actual quota consumption depends on the input and output token counts. Longer conversation history or longer model responses raise costs. Check per-call token details in the Usage logs.
How do I estimate monthly cost?
How do I estimate monthly cost?
View the last 30 days of consumption on the Dashboard, then combine it with each model’s multiplier (see the Model marketplace) to estimate future usage.
Client integrations
Which API address should I enter in a client?
Which API address should I enter in a client?
Use the API base URL shown on the platform home page, typically
https://globalai.vip/v1. The native Claude format and some clients require the host URL without /v1 (https://globalai.vip). Follow the client’s instructions. See the Client integration overview for details.Client connection times out or output is truncated
Client connection times out or output is truncated
The most common cause is an enabled proxy, VPN, or circumvention tool. Try disabling all proxies and global proxy software, then retry.
Campus network cannot reach globalai.vip
Campus network cannot reach globalai.vip
Switch to the backup domain
https://hk.globalai.vip. Sign-in, top-up, and API calls all work the same way.Why can't I use Agent mode in Cursor?
Why can't I use Agent mode in Cursor?
Cursor’s third-party API only allows Ask mode and cannot invoke Agent. If you need Agent, subscribe to Cursor’s official plan, or use Claude Code or Cline / Roo Code inside Cursor.
How do I enter a third-party key in Trae?
How do I enter a third-party key in Trae?
Trae does not support third-party APIs, so you cannot enter a Global AI key directly into its model configuration. Install Claude Code and use its UI extension inside Trae.
Claude Code keeps burning quota — how do I check consumption?
Claude Code keeps burning quota — how do I check consumption?
Claude Code resends historical tokens every round, and long conversation contexts amplify this. Go to Usage logs, filter by token name, and inspect each request’s token count and actual charge. See the cost notes in the integration overview.
Can I use the same token in multiple clients?
Can I use the same token in multiple clients?
Yes, but we recommend one token per client so you can distinguish usage in Usage logs and minimize the impact if a single token leaks.
Error code cheat sheet
Security and compliance
What if I suspect a token was stolen?
What if I suspect a token was stolen?
Immediately go to API keys and delete the token. Check the recent source IPs in the logs. After deletion, create a new token and update every application that depends on it.
Should I enable 2FA?
Should I enable 2FA?
Strongly recommended. When your account holds a balance or powers production applications, 2FA significantly reduces the risk of account theft. See Enable two-factor authentication.
Does the platform log my request content?
Does the platform log my request content?
The platform only records call metadata (time, model, token count, status) for billing and troubleshooting. Request bodies and response content are not recorded.
Which countries and regions cannot use Global AI? What are the usage rules?
Which countries and regions cannot use Global AI? What are the usage rules?
Global AI has explicit regional restrictions and prohibited uses (violence, sexual content, politically sensitive material, criminal activity, malicious abuse, and more). Read the full Usage policy before using the platform.