Support WeChat
Scan the QR code below to add support on WeChat. Please note your reason when you add us (for example “Top up”, “Enterprise procurement”, “Invoice”, or “After-sales”) so we can help you faster.
Business partnerships
Channel distribution, joint operations, model integrations, API reselling, media and creator partnerships. Add support on WeChat with the note “Partnership + company or team name” and we will arrange a contact.
Enterprise procurement
Bulk purchases for teams and companies, corporate bank transfers, and custom annual plans. Trial quotas, exclusive pricing, and dedicated contacts are available. Add support with the note “Enterprise procurement + estimated monthly usage” for a quote.
Invoicing
General and special VAT invoices are supported, issued for the actual top-up amount. Provide the company name, tax ID, invoicing email, and the top-up order number. Support issues the electronic invoice within three business days.
Technical support
Integration, error troubleshooting, model capability questions, and client configuration issues. First check the FAQ. If unresolved, add support and include an error screenshot, request URL, timestamp, and the first six characters of the token used for a fast diagnosis.
Refunds and after-sales
Unused balance is refundable per platform rules. Abnormal charges caused by platform faults are fully compensated. Provide the top-up order number, account email, and a description of the issue. Support processes the request within one to three business days.
Feedback and suggestions
Feedback on service quality, model behavior, or documentation is welcome on WeChat. We record every suggestion and improve continuously.
Service hours
- Live support: Monday through Sunday, 09:00 - 23:00 (including holidays)
- Emergency incidents: For large-scale outages, watch announcements or contact support directly. We respond as fast as possible.