> ## Documentation Index
> Fetch the complete documentation index at: https://docs.globalai.vip/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Us: Global AI Support and Partnerships

> Reach Global AI for support, partnerships, enterprise procurement, invoicing, technical help, refunds, and after-sales service.

For any question, partnership opportunity, or after-sales need, contact us on WeChat below. During working hours we usually respond within 30 minutes. Outside working hours we reply the next day.

## Support WeChat

Scan the QR code below to add support on WeChat. Please note your reason when you add us (for example "Top up", "Enterprise procurement", "Invoice", or "After-sales") so we can help you faster.

<Frame>
  <img src="https://mintcdn.com/globalai/fu4RgRbbLN23NzaH/images/wechat-qr.png?fit=max&auto=format&n=fu4RgRbbLN23NzaH&q=85&s=1b6d47c12ae1e038e4ea5e56689294d6" alt="Global AI support WeChat QR code" width="280" data-path="images/wechat-qr.png" />
</Frame>

<CardGroup cols={2}>
  <Card title="Business partnerships" icon="handshake">
    Channel distribution, joint operations, model integrations, API reselling, media and creator partnerships. Add support on WeChat with the note "Partnership + company or team name" and we will arrange a contact.
  </Card>

  <Card title="Enterprise procurement" icon="building">
    Bulk purchases for teams and companies, corporate bank transfers, and custom annual plans. Trial quotas, exclusive pricing, and dedicated contacts are available. Add support with the note "Enterprise procurement + estimated monthly usage" for a quote.
  </Card>

  <Card title="Invoicing" icon="file-invoice">
    General and special VAT invoices are supported, issued for the actual top-up amount. Provide the company name, tax ID, invoicing email, and the top-up order number. Support issues the electronic invoice within three business days.
  </Card>

  <Card title="Technical support" icon="wrench">
    Integration, error troubleshooting, model capability questions, and client configuration issues. First check the [FAQ](/en/faq). If unresolved, add support and include an error screenshot, request URL, timestamp, and the first six characters of the token used for a fast diagnosis.
  </Card>

  <Card title="Refunds and after-sales" icon="rotate-left">
    Unused balance is refundable per platform rules. Abnormal charges caused by platform faults are fully compensated. Provide the top-up order number, account email, and a description of the issue. Support processes the request within one to three business days.
  </Card>

  <Card title="Feedback and suggestions" icon="comment-dots">
    Feedback on service quality, model behavior, or documentation is welcome on WeChat. We record every suggestion and improve continuously.
  </Card>
</CardGroup>

## Service hours

* **Live support**: Monday through Sunday, 09:00 - 23:00 (including holidays)
* **Emergency incidents**: For large-scale outages, watch announcements or contact support directly. We respond as fast as possible.

<Tip>
  Before submitting an issue, check your token quota and model group permissions. Most integration problems can be resolved through the [FAQ](/en/faq).
</Tip>


## Related topics

- [Global AI Client Integrations: Parameters and Selection](/en/clients/overview.md)
- [Global AI FAQ: Accounts, Tokens, Calls, and Billing](/en/faq.md)
- [Global AI Usage Policy: Regional Limits and Compliance](/en/policies.md)
- [Global AI Quota & Top-Up: Online Payment, Codes, Referrals](/en/billing/topup.md)
- [Global AI Account: Sign Up and Sign In Methods](/en/account/register-login.md)